The customers to refer ST Claim settlement policy to claim the compensation against any damage, losses and service failures or cases acceptable as per insurance companies, carriers like Airlines, Railways and Transport industry.

All claims must be submitted within 15 days from the date of booking of the consignment on the official consignment note of the company (ST Express).

Claim settlement is subject to carrier’s notification mentioned on the reverse of the shipper copy of the ST Express.

Claim settlement is subject to terms and condition mentioned in the quotation of ST Express submitted at the time of signing of contract with customers.

Claims will be accepted in the format of official claim form with supporting evidences, approvals with signature of the concern department head, branch head etc.
Incomplete form will not be accepted.

The claim form will be verified, and checked by the corporate claim department.

The invoice value declared at the time of booking of the consignment will be will be considered for the settlement of the claim.

No alteration and changes will be allowed after booking of the shipment.

In case the customer has taken per kg insurance policy, the claim amount will be restricted to Rs. 2,000 per kg.

If the shipment is insured by client, the Company will provide necessary evidences required by the clients and insurance agencies like Certificate of Facts (COF) against any damage of losses.

The management will take final call to accept / reject the claim, in part or full.

No claims can be raised towards service failures or damage or losses due to natural calamities, claims arising due to packing deficiency (Damage /Pilferage) of all items including fragile items, perishable items and items specified in clause 2.

Natural calamities include rain, flood, riots, accidents, bandh / strikes, flight delays, road blocks etc.

Company will not accept the claim and consequential effect because of delay in services.

No claim regarding mode change will be entertained.

The claim arising due to packing deficiency (Damage /Pilferage) of all items including fragile items, perishable items and items specified in the restricted items section under the guide will not be accepted.

This document will be treated as legal document in case of any claims and dispute that may arises in future.